865-354-0163 Available 24/7
Office hours for payments: 8:30 AM to 4:00 PM
110 N. Chamberlain Avenue Rockwood, TN 37854

Billing Options

Budget Billing

Budget Billing is a program available for residents that have a minimum of 12 months of their history available at the residence. The billing system calculates a set billed amount to cover the twelve month period. Once a year the system is “balanced” and each customer will be billed the balance owed or may request a refund of overpayment. Budget Billing Application and Renewal Customers must pay the budget billing amount by the due date each month in order to remain in the program.

Credit Card

Visa, Mastercard and Discover are accepted for payments online, in person or by phone. A $3 fee is added to the charged amount.

Automatic Draft (ACH)

Customers have the option to enroll in automatic draft payments. Customers must apply and include a voided check. Payments are applied once a month relative to the due date of the bill. There is no additional fee for this option. Customers will receive a bill prior to the ACH draft. Returned automatic drafts are treated as returned checks and a fee will be applied. Bank Draft Authorization Form